FAQ

What is bitoutlet.com?

Established in 2005, bitoutlet.com is the leading e-commerce destination in the in the Middle East & North Africa region. bitoutlet.com offers more than 400,000 products across multiple categories including consumer electronics, fashion, health & beauty, household goods, books and much more. New categories are constantly evaluated and launched all the time.

How many visitors does bitoutlet.com website receive?

bitoutlet.com is visited by millions of customers on a daily basis.

What is the profile of bitoutlet.com Customers?

bitoutlet.com’s Customers are spread across all demographics with a concentration in the core regions of the UAE, KSA, Egypt and Kuwait.

How does selling on bitoutlet.com work?

Selling on bitoutlet.com is very easy and requires no upfront listing fees. You can start with just a few clicks. Just visit on page http://uae.bitoutlet.com/ae-en/selling-how-it-works/c/ and start selling.

What items can I sell on bitoutlet.com?

You can sell the products which are already uploaded on the website or create your own listing. To check the list of categories already available on bitoutlet.com, please click: www.bitoutlet.com/shop-all-categories/c/. If you would like to list an item in a category which you do not see on this directory then send your inquiry to: uae.mp@bitoutlet.com .

What countries does bitoutlet.com operate in?

bitoutlet.com is available in UAE, Egypt, KSA and Kuwait.

Can I sell internationally on bitoutlet.com?

Not at this time.

How much do I need to pay to list my products on bitoutlet.com?

There is NO set up or product listing fee on bitoutlet.com.

How much do I need to pay in commission fees for products sold on bitoutlet.com?

Please visit our page which gives details about the commission structure for full details via http://uae.bitoutlet.com/ae-en/selling-fees/c/.

What will the commission and payment processing fees be if I am selling an item that is AED 50 or less?

The commission for items at or below AED 50 is a flat 20%, without any minimum charge or payment processing fee.

What is the minimum price of items I can list to sell on bitoutlet.com?

There is no minimum price, but generally, any listing that is AED 50 or less, make you pay less to bitoutlet.com, as there is NO payment processing fee and NO minimum charge of commission. Hence you will be able to price your products lower and be competitive against other sellers. Refer to the following illustration for a better understanding:

Do customers buy low priced products on bitoutlet.com?

Yes, customers love low priced value products and have sold in high numbers on bitoutlet.com.

Which product category should I start listing at/below AED 50 ?

We suggest you should list the products where you are confident of the product pricing and stock availability. Product categories like Mobile Accessories, Home & Kitchen, Furnishing, Portable Speaker, Cables, Cutlery, Stationery, Books, Apparel, Sporting Goods sell very well in this price range.

If I sell low value items in bulk, will the commission structure and payment processing remain the same?

Yes, if you get a bulk order the commission (flat 20%) and processing fee (AED0) will remain the same.

How will the payment processing fee calculated if the order has 1 item below AED 50 and 1 item above AED 50 ?

In case the order has one item below AED 50 and other above AED 50 , the payment processing fee of AED 7.5 will be levied on this order as the order has an item above AED 50 .

How do I register?

Click “Register” on the upper right corner of any page on bitoutlet.com or click www.bitoutlet.com/register.php.

I already have an account with bitoutlet.com, do I need to register again to sell?

No, you can use the same account to sell on bitoutlet.com. You can register as a seller with your same login id. If you want to change your User name, and then simply click “edit info” in your account.

How do I login?

Click “Sign in” on the upper right corner of any page of bitoutlet.com or via www.bitoutlet.com/login.php.

I forgot my password, what do I do?

Click "Sign in" on upper right corner of any bitoutlet.com page, then click "Forgot your password?" and enter the email address you used to register. We will send you an email with instructions for resetting your password.

What should I keep in mind while listing for the first time?

Visit the product listing guidelines page by clicking www.bitoutlet.com/product_listing_guide/c/.

I can’t find a category or item that I’m trying to sell, what do I do?

Click www.bitoutlet.com/offer_listing.php to find the category in which your item falls within. If you are unable to find the item you are trying to list, you can create a new listing. To determine if the item you wish to sell is currently in the bitoutlet.com catalog, then apply a simply search or browse the following directory, www.bitoutlet.com/shop-all-categories/c/. If you find the item then record the “item EAN” under the “Specifications” section and proceed to the “Sell Yours Here” feature on the far right hand column of the page under “More Offers”. If you cannot find the item you wish to sell, the proceed to the manual set up at www.bitoutlet.com/offer_listing.php.

Why I can’t list my items on certain categories?

Some critical categories or items like health, mobiles etc. are restricted for new listings as they fall under new UAE regulations or conflict with the bitoutlet.com listing policy. These items are included in our “restricted items” section, www.bitoutlet.com/product_listing_guide/c/#2.2 . If you still have questions regarding your product listing then contact us at uae.mp@bitoutlet.com .

How to best describe items I’m selling?

To best describe the item you are selling; please mention all the key highlights of the item, unique selling points, functionality, size or dimensions, weight. For further details, please click www.bitoutlet.com/product_listing_guide/c/#1.1.D . When in doubt, simply “put yourself” in the “shoes of your targeted buyer”. Keep it simple and know the core features and benefits of your products.

How to best choose image for items I’m selling?

Click www.bitoutlet.com/product_listing_guide/c/#1.1.L to view the image policy. Though our minimum resolution is listed as 300 x 300 we strongly urge you to submit at a higher quality [though no higher than 900 x 900] and submit as many angles as possible. Remember shopping is a very visual process and you want to display your products in the best possible means. For best practices please compare your images against those shown in the “Deal of the Day” Section, http://deals.bitoutlet.com.

How do I review my live products listings?

Login to your account and click “manage you listing”; then select “Live on Site”.

My item listing got rejected, what do I do?

Please visit our listings guideline to understand the reason for rejection. To view the guideline, please click www.bitoutlet.com/ae-en/product_listing_guide/c/. After understanding the concern, you can edit and resubmit the listing for upload.

How do I classify the condition of my item?

If the item is in its original packaging and is company sealed, it can be classified as “New”. Otherwise, if the product’s package is open, or if the product is used even once, it has to be classified as “Used”.

Can I list an item under pre-order?

NO. bitoutlet.com does not accept pre orders. Your product must be in stock in order to list.

Which language can I use to list my item?

You can list your item in both English and Arabic language.

Can I list a bulky item?

You can list any courier-able items weighing upto 10 kilograms.

How many products can I list?

There's no limit on how many product you can list for sale on bitoutlet.com.

I have too many products to list manually one by one, what do I do?

If you have more than 50 products, please contact us at uae.mp@bitoutlet.com and we will list products for you at no cost.

I don't have images of my products, what do I do?

If you don’t have images for your products, please contact us at uae.mp@bitoutlet.com and we will assist you with photography.

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